Windows was unable to connect to BT Home Hub [Full Guide]

When your Windows computer is unable to connect wirelessly, there are a few things you can try. For this guide, we will focus on how to troubleshoot the problem if it’s with your BT Home Hub.

The “bt hub manager” is a free program that allows users to manage their BT Home Hub. The program is available for Windows and Linux.

Ivan Jenic’s contribution

Expert in Troubleshooting

Ivan has dived deep into knowing this operating system, with a specialize in drivers and driver problems, thanks to his passion for all things Windows and his natural curiosity. When he isn’t tackling, he is… Continue reading

13th of December, 2021

Originally published in May 2019

• We have some excellent news for you if you’re having trouble connecting to the BT Home Hub router.
• This issue is usually caused by small system issues that are simple to resolve.
• We provide step-by-step instructions for a number of strategies that are likely to solve the issue quickly.
• Check out the instructions below to learn how to conduct a factory reset, install drivers, and run the network troubleshooter properly.

Is your Windows PC unable to connect to the BT Home Hub router? You’re covered in this article! In this article, we’ll show you a series of remedies that may be quickly implemented to remedy the problem.

Are you having issues connecting to the BT Home Hub? Because connectivity difficulties might be caused by router settings, try resetting your BT Home Hub to default and see if that helps. If the problem persists, try upgrading all of your drivers to the most recent version. You may also try using the built-in network troubleshooter to resolve the issue.

If you can’t connect to BT Home Hub, here’s what you should do.

1. The BT Home Hub router must be reset to factory settings.
2. In Compatibility mode, install Wi-Fi drivers.
3. Run the network/Wi-Fi Troubleshooter software.

1. Reset the BT Home Hub router to factory settings.

Whether you’re having trouble connecting to a BT Hub, try if the issue is with your computer or router. To do so, connect the PC to the network using an Ethernet wire. If you’re still having trouble connecting, the issue is most likely related to the BT Hub. In this scenario, you may restore the router to its factory settings.

Follow the steps below to restore the factory settings on your BT Home Hub (4 or 5):

1. On the back of your BT Home Hub router, look for the Reset button.
2. For roughly 20 seconds, press and hold this button. The BT Hub would resume when the light went off.
3. The centre light will become blue after a few minutes, while the Broadband light will switch off.
4. To re-setup the BT Hub, use the router’s Smart Setup option.
5. You’re ready to go after the setup is finished!

Note: If the issue is not due to the BT Hub, rebooting it may not help. In this scenario, you may attempt the following option, which focuses on repairing your PC’s Wi-Fi configuration rather than the router.

2. In Compatibility mode, install Wi-Fi drivers.

Certain PCs have compatibility difficulties, which might prevent your PC from connecting to the BT Home Hub router. Whether this occurs, just install the Wi-Fi driver in Compatibility Mode and see if the issue is resolved.

Follow the instructions below to install the Wi-Fi driver in compatibility mode:

1. Download the most recent drivers from your laptop’s manufacturer’s website.
2. After the download is complete, right-click on the driver’s setup file and choose Properties from the drop-down menu.
3. Select Windows 8.1 or earlier from the Run this software in compatibility mode for drop-down menu on the Compatibility tab.
4. Run the setup after saving the modifications.

You may also use third-party tools to update your drivers, which will update all of your drivers automatically with only a few clicks.

With this utility, you can totally eliminate the dangers associated with installing incompatible driver versions. They have extensive driver databases and will always locate the most up-to-date version for your system.

DriverFix is a lightweight and easy-to-use program that we suggest. Allow it to scan your PC and it will notify you of any outdated or damaged drivers.

It will install and update your drivers when you approve them. You can also set it up to detect and repair your drivers on a regular basis so you don’t have to worry about them in the future.

After that, enable your Wi-Fi and reconnect it to the BT Home Hub to see whether the issue has been repaired. If you’re still having trouble connecting, try the next option.

Obtain DriverFix

3. Run the network/Wi-Fi Troubleshooter program.

When this issue happens, it’s possible that the reason is connected to your PC’s Wi-Fi/network connection. If this is the case, the Network troubleshooter may be used to resolve the issue. Follow the steps below to launch this troubleshooter (on Windows 10):

1. To access the Settings menu, go to the Start menu and click Settings.
2. Select Update & Security from the drop-down menu.
3. Click Troubleshoot in the left pane.
4. Now choose Network Adapter from the drop-down menu.
5. To complete the troubleshooting procedure, follow the steps.
6. Exit and restart your computer.

Check to see whether the problem has been addressed. If not, you may need to contact Microsoft support or the technical support staff at BT Hub.

If your PC is unable to connect to the BT Hub, we have given three methods in this article. Make sure to try all of the options and let us know if you find them helpful in the comments area.

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Frequently Asked Questions

Why cant I connect to my BT Home Hub?

A: You may need to update your BT Home Hub with the latest firmware. This can be found by going into settings and clicking on Update now.

Cant connect to BT Hub Manager?

A: Please check that you have the BT Hub Manager software installed on your computer and restart it. If this does not solve the problem, please contact our customer support for assistance

How do I connect my PC to BT Home Hub?

A: To connect your PC to BT Home Hub, you will need an Ethernet cable. The ports are located on the back of the hub and can be seen by opening it up with a screwdriver until they pop out. Then plug one end into the computers LAN port and then unplug that same connector from the other side of your computer so there is space for another Ethernet cable to go in between them. Plug this second wire into any unused slot on BT Home Hub or just buy new ones if needed.

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